1. Introduction

Guiltfree Industries Limited (GIL/we/us/our) acknowledge your faith in us and we endeavor to maintain and secure your privacy at highest standards. GIL recognizes that your privacy is important to you and that you have certain rights in relation to your personal information (“information”). GIL appreciates your trust and uses the information carefully and sensibly. The aim of this privacy policy is to ensure that you understand what information we collect about you, the reasons for collection and use, and entities we share it with. By providing your consent to this privacy policy, you agree to the collection, use and transfer of your information as set out in this privacy policy.

GIL may change its privacy policy from time to time and may display the same on their website. In case you disapprove any of the terms and conditions of this privacy policy (including any amendments thereof), then you should immediately cease to use our website. Our objective is to provide a better shopping experience to our customers and customers of our affiliates.

Please note the privacy policy is subject to change from time to time, you are requested to visit the site at regular intervals.

2. What information we collect and how we use it

GIL receives and stores the information you enter on our website. Your personal details like email address, name, phone number, etc. are generally collected.

You will have the sole right to provide the information to us and you are not under an obligation to provide any other information, except the details required for delivery.

GIL may use your information for the following purposes:

  • address any issues relating to service and sale and also to increase your shopping experience;
  • responding to your requests and attending your calls;
  • providing an enhanced and delightful customer experience;
  • dealing with enquiries and complaints, customer services and related activities and fixing errors and providing recommendations based on your past purchases;
  • handling orders and deliver products and to provide promotional offers and share details about products and services;
  • communicating with you through phone, mobile application or email;
  • notifying you and sending offers about our products and services, and products and services of the holding company, its subsidiaries and all other entities over which the holding company and/or its subsidiaries exercise majority control under the RP-Sanjiv Goenka Group (“Group”);
  • for marketing and for market research/industry/sector analytics purposes, including internal demographic studies, by third parties, to provide, optimize and personalize their products and services to you and to send you newsletters and information about their products and services; and
  • responding to judicial process and provide information to law enforcement agencies or as permitted by law.

Please note that you can choose not to divulge any information. However, in such case, you will not be able to use the features or services of our website. If you post any message, complaint, feedback, then we retain the information to redress the disputes and to provide a resolution.

3. Sharing of information

We collect your information relating to your profile in order to improve our service and offerings. During this process, we identify your IP address to collect information. We use this information to customize our services and offerings to your specific needs. We may disclose/transfer your information:

  • to any law enforcement authority during course of their requirement or as it may require under any law in force;
  • to our Group for business purposes including for providing an enhanced and delightful customer experience;
  • to our affiliate companies for better customer satisfaction;
  • to our advisors such as lawyers, chartered accountants and financial advisors in connection with business transactions; and
  • to third parties that provide services to us or act on our behalf in connection with the operation of our business.

We may also disclose or transfer your information to another third party as a part of corporate reorganization such as merger, acquisition, or transfer.

4. Security practices and procedures

We use reasonable security measures, particularly those mandated under applicable law, to safeguard and protect your information.

5. Grievance Officer under Information Technology Act 2000

Mr. Deepak Mohata

Grievance Officer

Guiltfree Industries Limited Duncan House

31 N. S. Road Kolkata – 700 001

Mobile No. 9038303092

Email id:

In case of any complaints as a result of access or usage of the instant website you can reach out to the above person.